An Uber driver in New York is accused of sending a female cancer patient a series of abusive messages after she decided to cancel her ride.
Alexandra Craigle says she ordered an Uber car to drive her home after undergoing a radiation therapy session at Memorial Sloan Kettering Cancer Center in Manhattan's Upper East Side.
But the Daily Mail reports that one minute after Craigle ordered an Uber car, she realised that she had left her scarf in the hospital. After she cancelled the Uber car and got in a yellow taxi instead, the abuse started.
Craigle says the Uber driver sent her a series of angry text messages, phone calls, and voicemail messages, enraged that she cancelled the ride.
Here's a screenshot that she shared of the messages:
Craigle took to Twitter to share what had happened to her, saying that the driver had called her multiple times.
.@Uber_NYC driver calls 3x, leave threatening vmail, tell me I'm lying about cancer treatment, that I deserve it for what "an animal I am"
— Alexandra Craigle (@alexcraigle) November 11, 2014
Uber responded to Craigle's email by offering her $30 in credit to go toward future Uber rides.
@florianseroussi@TheBreastLife@xeni@Uber For what its worth, they did contact me that night w $30 credit. Obviously have not used.
— Alexandra Craigle (@alexcraigle) November 18, 2014
In a statement to Business Insider, Uber made it clear that the driver who sent the messages was no longer working with the company.
Here's Uber's statement in full:
Uber has a zero tolerance policy for abusive or threatening language on our platform, and as we have done in this instance, we immediately deactivate any driver found in violation of that policy. While the vast majority of Uber driver partners provide five-star trips with each ride, when a driver fails to meet the level of service and courtesy Uber riders know and love, we take action immediately.